How do I exchange an item that I purchased from you?If you purchased the item from one of our shops You can only exchange the item in one of our physical shops.If you purchased the item from our website You can exchange the item in one of our shops, except for end of season sale and products sold exclusively on our website.You can also return your item by mail for an exchange or a refund. The item must be unworn and in its original packaging. To request a refund, you must first log in to your client loyalty account and request the return by clicking on the ‘My Returns’ tab and follow the full procedure to follow.You are responsible for the cost of shipping the return item back to us. Bexley will bear the cost of shipping you your new item. We strongly suggest that you send us your return item via registered post so you are able to track the delivery.Please note: exchanges take slightly longer to process than orders. We will inform you via email as soon as your exchange or refund is processed. All exchanges are subject to products’ availability.
I am unable to select the product that I want to exchange my item for. What can I do?1- First, please ensure that you have indicated the correct number of items to be returned. 2- Then select the ‘Exchange’ box and tell us why you are returning the item via the drop down menu provided. 3- Next, select the thumbnail of the product that you would like to order by cclicking on the circle. Please select the colour and size that you require, then confirm the order.To confirm the exchange of your items, please click on ‘Confirm return’. Once you have submitted your request for an exchange, you will receive an email confirming the return. It will include the address to which you must ship the original item.
How can I return an item and receive a refund?Only items purchased on our website are eligible for a refund. The refund process is the same as that for an exchange. – If you paid for your order with a credit card, we will refund the value of the order directly onto the card you used for your purchase.- If you paid by bank transfer, we will refund you via the same payment method.Please note: if you paid a discounted price for multiple purchases, and that this offer is no longer valid at the time you request your refund, you will be refunded the items’ normal price rather than their multiple-purchase price.Example: If you purchase two pairs of shoes at a discounted multiple-purchase price of 288€ and request a refund for only one pair, the discounted price may no longer apply. You will therefore be reimbursed 288€ (the group price for both pairs) minus 159€ (the individual price of each pair)= 129€.
I would like to receive a credit note rather than a refundYou have the option of receiving a credit note rather than a refund for any items that you wish to return. Please note that only items purchased online are eligible for a credit note. The procedure for requesting a credit note is the same as that for requesting a refund.Once your return has been processed by our customer service team, your credit note will appear in the basket of your client loyalty account. You will receive an email alert confirming that your account has been credited. Your credit note will then be available to use for your next online purchase.A credit note allows you to retain the loyalty benefits of your previous transaction. These include credit towards client loyalty cheques and discounted prices for mutiple purchases, among others.Example: If you purchase two pairs of shoes at the multiple purchase price of 288€, then return one of the pairs and request a credit note, you will receive 144€ of credit (half of the the total multiple purchase price) rather than the 129€ you would receive for a refund.Using your credit note: your credit note will appear directly in the basket of your client loyalty account. All you need to do is click on the ‘Use’ link across from where the credit is displayed. This credit can be used in conjuction with all of our offers: reduced prices for multiple purchases, discounts on volume, loyalty cheques… There is no time limit on the validity of our credit notes. They can also be used during sales.
